Careers
Join MercuryGate International's team of expert innovators in the field of transportation management systems (TMS). MercuryGate is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications and business need. Please email resumes (in text or PDF format) to hr@mercurygate.com.
Job Opening: Integration Analyst
The Integration Analyst has significant daily contact with staff, clients, and vendors while resolving technology issues by telephone or email. The Analyst also performs some network administrator functions.
Prompt and regular attendance is required. Some work, before and after regular business hours, on weekends and holidays, is required to minimize impact on operations, sometimes with little notice.
Key Duties:
- Communication with technical staff at customer locations regarding problems with hardware and software; provide technical support remotely, and escalate matters as needed
- Read, analyze and interpret technical reference and procedure manuals, system documentation, operating maintenance instructions, etc.
- Use Internet protocols such as HTTP and FTP
- Effectively and complete tasks with or without complete documentation
- Accurately log all Help Desk contacts using tracking software
Minimum Qualifications:
- Bachelor's degree in computer science, business administration, or related field. Experience, training, and professional credentials may be substituted.
- One year of experience implementing and troubleshooting communications solutions using FTP or similar protocols.
- One year of experience in data loading using XML formats (EDI experience a big plus).
- One year of experience troubleshooting and resolving hardware and software problems using Windows XP Professional, Microsoft Office 2003, and other common software applications and hardware.
- Excellent telephone skills and experience explaining technical concepts and procedures to non-technical users.
- A strong customer service work ethic and ability to work independently with little direct supervision.