Real Results

The MercuryGate TMS solution at 1st Priority Services made these changes possible:

The TMS Eliminated data entry of shipments by allowing the customer to create the shipment.
Improved customer service because the customer only has one site to go to, no matter what carrier is used.
Reduced paper processing by electronic invoicing thus reducing staffing requirements.
Increased velocity of invoice processing by providing electronic reconciliation and audit functions.
Enhanced the effectiveness of the logistics staff allowing them to process more shipment transactions with the same number of people.

1st Priority Services, an R R Donnelley Company, Processes Higher Volumes more efficiently with MercuryGate TMS

The MercuryGate TMS allowed our customers to do the data entry of shipments quickly and with high data quality which allows our personnel to focus on the transportation process. Combined with robust carrier electronic messaging, this web-approach allowed us to grow our business significantly without adding additional resources."

—Ray Kirin, 1st Priority Services

Solution Overview

RR Donnelley has significant experience in global supply chain management and provides a wide range of outsourcing capabilities to some of the world's largest companies.

1st Priority Services is the Third Party Logistics (3PL) arm of R R Donnelley. This organization used a standard freight forwarding package that had some limited LTL (Less Than Truck Load) capabilities. However, there was a need to handle higher LTL shipping volumes and a desire to have business wide functionality in one system.

MercuryGate partnered with 1st Priority Services to add some unique functionality to the TMS. This resulted in more flexible rating, EDI capabilities, electronic invoice handling, carrier terminal information access, electronic reconciliation of carrier rating to actual invoices, customer web access to information and more, all in one solution.

"We teamed with MercuryGate and created a solution that not only met our needs but also provided immediate value by automating tedious manual processes," said Ray Kirin, Logistics LTL Operations. "After installation, we had a short learning curve and our customers quickly realized the value of access to critical information from anywhere through the web."