Carlisle Logistics Services: Bringing Order and Insight

CLS clients are generally those seeking solutions dependent on high-level service requirements that benefit from our emphasis on customer service, best practice and information management, and operational excellence. CLS provides such organizations with the cost effective solutions they require and MercuryGate has helped us accomplish this."

— Chip Deringer, VP Logistics Operations Carlisle Logistics Services

Solution Overview

Carlisle Logistics Services, Inc. (CLS) "utilizes its emphasis on quality and premier customer service in all facets of its operations to create and deploy customer-centric supply chain solutions that provide cost effective and service-focused value for our customers."

Service, Savings, Simplicity, Information, Speed, Accuracy – Successful companies seek to promote these elements within their respective core businesses by making significant investments in people, processes, and technology. Many such organizations prefer to outsource non-core functions, reaping the benefits of using a provider that has heavily invested and excels in those other areas of expertise. CLS has a history of delivering Transportation/Logistics/Supply Chain solutions that exceed its customers' needs by utilizing its knowledge, experience, and ability to execute.

CLS has learned that the greatest value it provides to its customers occurs when it:

  • Brings order where there is disorder, lack of clear focus, and/or competing goals and requirements
  • Provides insight – by making information available that was previously hidden, fragmented, disorganized, or unavailable

Improvements in order and insight promote informed, expanded, and enlightened decision-making. MercuryGate provides the features and technology that help CLS create order, gain visibility, and gather the information necessary to provide these improvements while executing day-to-day management tasks. CLS clients have taken advantage of these benefits to identify internal and external improvements that apply not only to the supply chain, but to customer service, manufacturing, and other areas of the business as well.

According to Rich Bourque, VP of Logistics, "When we selected MercuryGate, we were looking for a TMS that was created from the ground up as an Internet solution. Features that were most important to us were: ease of use, very fast implementation, affordability, flexibility, growth potential, and the ability to customize within the system. We also wanted to be able to make suggestions and recommendations based on our knowledge or our customers' needs, and be able to have them added to the overall system capabilities."